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CANGOBOX is a service offered by the company JOSELAINEN S.L., registered in Madrid (Spain). From now on, we'll name JOSELAINEN S.L. as CANGOBOX or JOSELAINEN or any o them. The Spanish version of all the texts of this website, specially the terms and conditions will be prioritized above any translation.


The collection of the goods will be made at the address designated by the sender, trying the Carrier to perform the service in the designated time except on the absence of the sender or by weight, volume or nature of the property, or when the collection is not possible. In this case and with prior notice, such collection shall be a front door or in the center corresponding to the population of origin service. In the absence of the sender, the carrier will leave a notice of intent to collect and how to arrange the it. The charge for this, if applicable, will be established in the current rates of the carrier and shall be paid by the sender. It is not considered a breach of the term of that collection that is caused by absence of the recipient; change of address; address unknown; lack of name, phone and e-mail contact in private homes; non-payment of freight; supplied or refunds; closure for holidays; deliveries later in second attempt collection; and acts of God, acts of God or other reasons not attributable to JOSELAINEN or Carrier Company. It will be a prerequisite to proceed with the collection of the goods, the delivery note signed by the national collection. In case of the sender's refusal to sign the manifest, the Carrier Company and JOSELAINEN remain exempt from all liability. Some countries offer to carry the collection in an office associated with the service centers (offices, shops, and others depending on the country of origin or of the services available in their area of origin). In this case, the delivery of packages shall be done by the Customer directly, and receive a receipt at the corresponding center. In case of insufficient packing, the Carrier may refuse to pick up the shipment. Please verify that packages are properly packed.


The delivery of the goods will take place at the address designated by the sender, except for absence of the addressee or by weight, volume or nature of the property, when the delivery may not be possible. In this case, and with prior notice, the parcel will be the delivered to door or service point corresponding to the target population. A notice of attempted delivery will be left in the absence of the recipient, as well as instructions on how to receive it. The fee, if applicable, will be established at the current rates of the carrier and will be paid by the recipient. Shall not be considered delivery failure when it is caused by absence of the recipient; change of domicile; address unknown; name, phone and e-mail contact in private homes; non-payment of postage; supplemented or refunds; closing for holidays; delivery deadline on second attempt of delivery; and causes of force majeure, unforeseen circumstances or others not attributable to JOSELAINEN or to the carrier company. It will be necessary to proceed with the delivery of the goods, the signature of the delivery note for the recipient. In the event of the refusal of the recipient to sign the delivery receipt, JOSELAINEN and the carrier company shall be exempted from all responsibility. Deliveries are not made post postal boxes.


The purchased service is for the transport. The service does not include the handling of the parcels between the origin and destination addresses to and from the vehicle used for the transportation. The carrier might as a sign of courtesy handle the parcels from and to the origin and destination door in case of a small shipment, but it is not obligated to do so in case of a shipment with numerous or heavy parcels.


The provision of the services shall be carried out on working days and from Monday to Friday. In the temporary computation of the contracted service be excluded public holidays at the place of destination. Deadlines contractually agreed for the delivery of freight are understood without prejudice to delays that could arise for reasons of force majeure or unforeseen circumstances (temporary, nieves, cuts road, strikes, procedures or other actions of the administration or customs, delays of airlines or shipping companies, etc.).


Goods which by their nature or packaging do not conform to the regime of general cargo will not be accepted for transport. It is prohibited the delivery of shipments whose contents are contrary to law, morality or public order, the customer incurring the corresponding responsibilities and being JOSELAINEN and the carrier company fully exempt them from this cause. Expressly excludes goods whose transport is subject to special, such as weapons and cartridges, living (or dead) animals, provisions, funds or effects, cash, jewelry, dangerous goods and perishable goods, among others. Sole responsibility of the sender will be the consequences that may arise from this transport.


The Client, in relation to the safety standards in the transport of consignments by land or air, declare and guarantee that: to) has prepared the shipment in secure facilities; (b) staff that prepares the shipment is his entire confidence; c) has protected the shipment against acts of intervention not authorized during its preparation, storage and transportation immediately prior to delivery to the company; (d) in the shipment there are not prohibited items included in the current version of the standard 4.1 of Annex 17 of ICAO, and in points IV and V of the Appendix of Regulation (EC) 2320 / 2002; (e) you agree that shipment can be retained, subject to controls and examined its contents for safety reasons, which may include the inspection by x-ray or other technical measures.


The carrier company will be reserved at all times the Faculty of accepting a shipment, to seem abnormal content of the same, by the strange circumstances of the assignment or in case that the packing of packages damaged or insufficient. In the event of rejection by the carrier company and insistence by the sender, if the shipment is made, JOSELAINEN and the carrier company will be exempt from all liability for damages on merchandise or damages that may occur, making recorded the corresponding reserve in the document certifying the receipt of goods for transport. It will be for the account and risk of the customer, unless in any case it can claim against JOSELAINEN neither the borrower company of service, damage or deterioration that experiment packages or its content; the delay suffer in his delivery; the damages derived from all this by unforeseen circumstances, force majeure, nature or vice of the package; and also in the case of packing of packages is insufficient or is in poor condition.


The maximum weights will depend on the Carrier used on each case. The maximum weights tend to be between 30 and 70 kgs, depending these on the carrier and the final destination. Measures maximum allowed per package will also depend on the carrier, and the different specific rules apply to each of them. It will be invoiced the theoretical shipping volumetric weight whenever it is greater than the actual weight. To find the volumetric weight theorist multiplied each of the sides in metres (length x width x height) and the result is multiplied by the volumetric coefficient cubic meter depending on the type of carrier and transit: these coefficients tend to be for 250 terrestrial, 167 for air transport and 333 for sea, but it will depend on the carrier making the shipment. JOSELAINEN is not responsible for the calculation of weights and measures, and reserves the right to impute cost differences to the final customer in the event of discrepancies between declared at the time of making the order and measured and weighed by the carrier when it comes to shipping. Any readjustment of prices caused by weights and measures will be chargeable to the customer.


The final responsibility in the transport will be the carrier and never JOSELAINEN. This responsibility of the Trasnsportista is limited to the operating laws of each country where the order is made. In the case of Spain, the maximum liability of the carrier for loss, loss, damage, theft or theft of the goods shall be established fulfilling the responsibility required by the law of management of the transport land 15/2009 (LOTT), compensating the customer in case of accident for reasons attributable to the carrier, with 1/3 of the IPREM/day per kilogram damaged. If the value of the shipment exceeds the liability, the company offers the possibility of extending it (the conditions are at the client's disposal on the premises of the carrier). In the case of transport in other countries, other laws may apply, always prioritizing the Spanish legislation in case of conflict. Neither JOSELAINEN nor the carrier company will be responsible for indirect, consequential or incidental damages (including damages for loss of profits, loss of revenue or profits, interruption of business, loss of business information and the like) that caused the loss, damage, delay, delivery wrong or lack of delivery of the shipment, even if it had informed the company of the possibility of such damages. In all matters not provided for expressly shall apply the rules contained in the law 15/2009 management of terrestrial transports (LOTT) and the responsible end corresponding transport company.


All goods shipped for abroad destinations are subject to the conditions and responsibilities listed in the international legislation that regulates the traffic of goods (Warsaw Convention of October 1929, with amendments to the Protocol of the Hague on September 28, 1995). The maximum for air transport liability shall be 17,00 SDR (special drawing rights). The contract of international carriage of goods by road is regulated in the CMR Convention, signed at Geneva on 19 May 1956 and ratified by Spain in 1974. Maximum transport liability will be 8.33 SDR. This responsibility will be ensured by the transport company, leaving JOSELAINEN free responsibility, since its service is brokerage, no carrier.


With an increase of 2% on the value of the porte (minimum 2.50 €), in some cases with some carriers, we will offer you extend the liability set forth in the law of management of terrestrial transports (LOTT) for any harm, loss or breakdowns that suffer the goods during transport until 16.00 €/ kg. transported and up to a maximum defined by each carrier by expedition.


In accordance with the established in the 366 articles and 952.2 ° of the code of Commerce, within 7 calendar days of the receipt of the goods, it may be the claim against the courier company for damage or failure thereof, unless damage was evident at the time of the acceptance of these, in which case will only accept the claim in the event of the receipt, by annotation in the delivery note. After the terms expressed, or paid postage, JOSELAINEN will not accept any claim against the courier company that delivered the transported genres. Once formalized complaint within the terms described, actions arising from the contract of carriage will prescribe in one year (art. 952.2).


For many incidents and actions may arise from the interpretation or execution of the present document, the parties, with express waiver of any jurisdiction that may correspond to them, expressly submit to the courts of Madrid, Spain, where the Head Office of JOSELAINEN is located and is considered the place where the service with the company, except those pacts reached with respect to the express submission by parties to the award of the Arbitration Board of transport was hired.


The Customer accepts and authorizes JOSELAINEN, within the limits established in the organic law 15/1999, of protection of data of Personal character (LOPD) and implementing regulations, that their identification data are communicated and integrated into a database in order to perform management and monitoring of the shipments entrusted. Also, the JOSELAINEN authorized to carry out information campaigns on the improvement and expansion of services. Should you wish not to receive any information relating to services, as well as to exercise your rights of access, rectification or cancellation please contact the company that hired the service, or send your request via e-mail to our [email protected] email address.


Access to and use of this website implies full acceptance and without reserves of all of the terms of use listed below, being also applicable, information, applications, and services that can be accessed through it.

  1. Access to this website is the sole responsibility of the users.

  2. The total content of the website (text, photographs, graphics, images, icons, logos, brands, commercial names, distinctive signs, software, links...) are the sole and exclusive property of JOSELAINEN, S.L with domicile in Carlos Latorre 15, 1B 28039 MADRID (MADRID) provided of CIF is-B86982485.

  3. All rights of industrial and intellectual property on this site are legally reserved and access and use of the same, not should be considered as granting of license of use or right over any asset whose ownership or property corresponds to JOSELAINEN. The Mark CANGOBOX, the CANGOBOX logo, and all its derivatives are property of JOSELAINEN S.L. Any unauthorized or improper use of them will be pursued.

    The rights of intellectual and industrial property of this website and its contents are property of JOSELAINEN or third parties. The total or partial reproduction of the content of the page, as well as, sale, transfer, lease, distribution, public communication, transformation or any other use that you want to perform the same, without the prior express permission of JOSELAINEN is prohibited, JOSELAINEN reserves the right to exercise the legal measures it deems appropriate to avoid this type of behavior.

  4. JOSELAINEN makes every effort to avoid any errors in the content that may appear on this website, however, JOSELAINEN does not assume any responsibility regarding the completeness, accuracy or completeness of the information, nor be liable with respect to third parties, by mistakes on the website. Also, JOSELAINEN declines any liability for damages, any that are derived, directly or indirectly, by the connection, access or use of this site, or web pages which may be accessed through it. JOSELAINEN may, unilaterally modify, Supplement, delete or update, without notice and in any time, configuration and contents of the website, as well as the conditions of use.

  5. Access to and use of this website will be held in accordance with law, the good custom, morality, public order and these conditions of use, abstaining from using it for purposes or effects that are illicit, harmful of rights and interests of third parties, or in any manner that could damage, disable, overburden, interfere, impair or prevent normal use or enjoyment.

  6. JOSELAINEN may terminate the use of the website, information and content whenever it deems convenient, even if the use was permitted to others. JOSELAINEN in no event be liable to you or to any third party for termination of your access to the website and its services.

  7. JOSELAINEN does not guarantee the privacy and security of the use of the website and its services, does not guarantee that unauthorized third parties may have knowledge of the conditions, characteristics and circumstances of use that the users make of the web site and its services. JOSELAINEN excludes any liability which could be due to the knowledge that third parties unauthorized access might.

  8. Products and services included on this website, are subject to the terms and conditions of JOSELAINEN, as well as, any other relevant information.

  9. For the use of certain services, the user must provide certain personal data. The user to provide them gives consent to their treatment. JOSELAINEN will treat these data in order to maintain the relationships that are collected, in accordance with the law in force.

  10. Users who provide personal data to JOSELAINEN have recognized in accordance with the law the rights of access, rectification, cancellation and opposition. The exercise of opposition will mean the termination of the relationship between JOSELAINEN and the user by virtue of which such data were communicated.

    For the purposes of the exercise of these rights, or for any questions arising from the use of this website, users may contact the following address: JOSELAINEN S.L. Department of attention to the client – Carlos Latorre 15, 1B 28039 MADRID (MADRID), Spain.

  11. The resolution of any controversy derived from the interpretation and/or enforcement of these terms of use is subject to Spanish legislation and jurisdiction of the courts of the city of Madrid (Spain), parties, expressly renouncing any other jurisdiction that could correspond to them.